Support & FAQ
Answers to the questions we hear most.
01Payments
Currently we use PayPal as our payment processor.
Other options will be added in the near future.
02Security
We use a 2048 bits secure connection, from Comodo secure, for our signup section and dashboard (members section).
03Credits as guest
Voting is connected to your IP address. If you signup with the same IP you voted with, all previous credits will be added to your account.
04Change password, username, screen name
- Passwords can be changed when you login into your DashBoard. Under "My Account" -> edit settings.
- If you forgot your password? You may request your password at /signup.
- Username, email address, can't be changed. It's connected to your payment. If you really need to, contact us at /support/mail
05Public profile
Yes and no:
- You have a profile page, but only viewable by members (secure). Not to the public.
- In case of "DesignScaned members" the only public spot is our vote section.
06I have a technical problem or support issue I need resolved, who do I email?
The best way to get in touch with us is to visit our support center.
07I can't login! Help!
You will need to enter the password that you have set up for your account. Click on "Forgot your password?" on this page.
If you're still unable to log in, please contact our support team.